Safety and Security

Terms and Conditions

Our Terms & Conditions can be downloaded here.

Code of Conduct

We deliver our services under the legally binding Code of Conduct for Sworn Interpreters and Translators in the Netherlands. The official publication (in Dutch) can be found here.

Confidentiality and Security for your documents

We are well aware of the importance of confidentiality of documents our customers entrust to us for translation or reviewing. We have therefore taken the necessary steps in this regard and have adopted suitable procedures:

All persons who work with your documents (whether inside or outside our offices) are bound to strict confidentiality (cf. articles 2.4 and 2.5 of our Terms & Conditions).

We recommend the use of strong encryption of confidential documents. An unencrypted e-mail attachment is tantamount to sending a postcard without an envelope. You may want to take a look at www.password-crackers.com or www.lostpassword.com.

Files can be encrypted from within Microsoft Office. The security thus achieved depends on the version used:
- MS Word/Excel 2007/2010/2013: reasonably secure
- MS Word/Excel 2003: moderately secure
- MS Word/Excel 97/2000: can be cracked (decrypted) instantly.
Other secure encryption methods:
- WinRAR 3.0 or better using 256-bit-AES encryption - very high security (as long as the archive contains only a single file)
- WinZIP 8.0 or better using 256-bit AES encryption - high security
- dsCrypt 1.10 or better using 256 bit AES encryption - high security, freeware, no installation needed and very easy to use
General remark: Passwords should have a length of at least 10-12 characters, preferably more. Do not use personal names or existing words.

All the above-mentioned programs require to send the password by an alternative route which should be as secure as possible (SMS, ordinary mail, fax, etc.).

We shred all paper documents after settlement of the invoice.